Privacy notice

Last updated March 2024

ChargeWorks and your data

Our website address is:

Welcome to the ChargeWorks privacy notice. This notice may change and the latest version will be available on this website.

Thank you for viewing our website, talking with us, working with us, or receiving our newsletter. This notice explains what we do with the information we collect from you. By providing personal information such as your name and email address via the forms on our website, you agree to us contacting you with regard to your request.

To do what we do at ChargeWorks, we need to collect and use information. We provide a highly bespoke service, and without personal information, we cannot tailor the service to you. Sometimes the information we collect is personal data about an individual, so that we can support their shift to electric vehicles and renewable energy or make informed decisions around more sustainable living. The data we collect may also include confidential or sensitive information about a business or organisation. The information on this page aims to share our approach to data protection and privacy, and let you know what we’re doing with your data. We aim to be transparent and open about this, but if you feel we aren’t achieving this, or require any further information from us, please don’t hesitate to get in touch. Our contact details are at the bottom of this page. We review our processes and the information on this page regularly.

Important information and who we are

ChargeWorks Ltd is the controller and responsible for your personal data.

Contact details

Full name of legal entity: ChargeWorks Ltd

Name of data privacy manager: Emma Fancett

Email address:

Postal address: ChargeWorks Ltd, 8 Benson Place, Oxford, OX2 6QH

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you as follows:

Identity Data

Contact Data

Financial Data

Transaction Data

Technical Data

Profile Data

Usage Data

Marketing and Communications Data

If you do sign up to marketing or education correspondence from us, you will always have the option to unsubscribe. We will endeavour to send you information relevant to your request.

We use different methods to collect data about you, this is usually during an online meeting, in an online form or over the phone.

How we use your personal data

We will only use your personal data for the purpose for which we collected it which include the following:

To register you as a new customer.

To process and deliver your request for our service.

To manage your relationship with us.

To enable you to participate in a prize draw, competition or complete a survey.

To improve our website, products/services, marketing or customer relationships.

To recommend products or services which may be of interest to you.

Recording meetings or consultations

We may from time to time request to record a meeting with you. This will also create a transcript of the meeting. We do this from time to time for training and quality assurance purposes. We will always ensure that we obtain your consent beforehand, and that any recordings will not be held for longer than required. You do not need to consent to have your meetings We may anonymise transcripts and data from our meetings and store this.

Other ways we might obtain personal information

We may gather personal information if you complete a survey or review, or via email, social media messaging, telephone, post, or in person. At all times we undertake to protect your personal data in a way that is consistent with General Data Protection Regulation (GDPR) concerning data protection. We will take appropriate security measures to protect your personal data storage.

How we share your personal data

We only share your personal data within ChargeWorks Ltd, and on a “need-to-know” basis. We will not share your data with any third parties without your explicit permission. This is very important to us and we take this very seriously.


We maintain a list of subprocessors (as outlined in Section 4.1 of the CDPA and Art. 28 GDPR). We use subprocessors for specific roles and tasks that enhance our service such as emailing, meeting scheduling, technical designing, transferring data from one service to another, and cloud-based collaboration. Should you wish to see the most recent version of this list, please don’t hesitate to contact us.


Collaboration is important to us at ChargeWorks, and from time to time we work with other experts in the transport and renewable energy sectors to enhance our service to you. Where we work with other third-party organisations or contractors outside of the approved subprocessor list, you will be informed. They will be required to take suitable steps to protect any data that we share. We will not share any information that isn’t necessary to provide the service you have requested.


The security of your personal information is very important to us. In order to prevent unauthorised access or disclosure, we have put in place suitable systems to safeguard and secure the information we collect. As a small business, your data is not shared amongst a large number of employees. Only the staff members required to process your personal data will have access to it. They maintain high security settings on their devices and logins, and we continue to improve this as risks and security features change over time. We don’t stand still when it comes to protecting your data.

Case studies and photography

Sometimes, we like to take photographs of our events or for case studies. We will always ask your permission to share any photos that identify you, your home, or your organisation. Please let us know if you prefer not to have your or any of your party’s photograph taken or shared.

Third parties

During our communications with you, we may provide you with links to third parties. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements, notices or policies. We encourage you to read the privacy notice of every website you visit. We do not accept any responsibility or liability for the privacy policies or notices of third parties. Please check these policies before you submit any personal data.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues (

Privacy and our website

When using most websites, including this one, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site, or to find out whether the computer (and probably its user) has visited the website before. Information gathered via cookies helps us to ensure the website works correctly, and this data will not be used to gather any personally identifiable information. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

We may also use third-party applications (such as Google Analytics) to monitor visitor behaviour on the website which also use cookies as above.

When visitors leave comments on our website or contact us via the website we collect the data shown in the contact or comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Any questions?

Please email detailing the nature of your question or request and we will respond and act within 15 working days.