FAQs

We empower your people to make informed decisions and take action on sustainability at home through impartial, independent and bespoke advice.

Our team share their decades of industry knowledge and expertise to help employees reduce costs and carbon at home and on the road. 

This is a meaningful innovative sustainability benefit that gets support from sustainability professionals and can boost a company’s ESG ranking.

Our bespoke service gives employees independent, expert advice that they can’t get anywhere else – advice on specific actions they can, and are more likely to take, than if it were generic advice.

We have built our flexible service from the ground up to seamlessly integrate with a benefits platform, onboard smoothly with an employer, and easily roll out to employees, while also aligning with the company’s values and purpose.

Consultation topics include:
– Electric vehicles & chargers
– Energy suppliers & tariffs
– Solar PV panel systems
– Air source heat pumps
– Heating system review
– Home battery systems

We make it as simple as possible for employees to learn about, select and benefit from our service. We can adapt the employee journey to fit in with a client’s key milestones, such as their enrollment period.

A typical employee journey would consist of the following:

• Option to attend an engaging live webinar or view a pre-recorded presentation to learn about the benefits of the ChargeWorks 1-2-1 energy consultation service.

• Opt into the service (and typically agree for the first consultation cost to be deducted from their net pay).

• (If required) select to have a free 10-minute online meeting for a high-level review to discuss and select a topic from the list of consultation topic options.

• Select a convenient time for the 1-hour consultation from the live availability calendar. Meeting invites and reminders are automatically emailed.

• Receive and complete a simple form automatically sent prior to the consultation to provide information and data specific to the employee’s situation, goals and topic.

• Option to add other household members to the meeting, and to cancel or reschedule as required.

• Attend 1-2-1 one-hour online video call with a ChargeWorks expert.

• Receive emailed summary report with key next steps and actions from ChargeWorks within 48 hours (other formats are made available should an employee require or request it i.e. meeting recording, an abbreviated email list of actions).

• Follow-up period for questions and comments.

• 1-month after consultation – feedback and review opportunity via a survey.

• (Employer-funded option) 6-month review meeting to share experience, ask further questions, and provide data for employer (i.e. to feed into carbon or sustainability reporting).

• Access to book discounted follow-up consultations on the same or additional topics remains open.

Our contracts are for 12 months and we bill monthly. See more details on our pricing page.

We offer this service either as a voluntary benefit paid for by the employee or fully funded by the employer.

We can also offer a hybrid payment option with the employer subsidising the benefit to enable a lower cost to the employee.

We often find that engaging with the sustainability / ESG team may open further pathways to the employer-funded or hybrid models.

The employee-funded model is typically via a pay deduction from net pay. More details are available on our pricing page.

Our 1-2-1 consultation service can be easily added to a flex benefits platform, whichever funding option an employer selects. We can offer the service to be selected during a specified window (such as during a benefit enrollment period), and/or provide a completely flexible service that employees can choose to access at any point throughout the year.

Please refer to our consultation topic page for more details. 

We aim to save you at least the cost of your consultation. If a particular solution appears to be unfavourable in your specific scenario, we will let you know so that you can avoid spending money unnecessarily.

We meet your employees online. 

We provide a user-friendly online booking portal for employees to easily schedule and join consultations with automated calendar integration and reminders for a hassle-free experience.

We use Google Meet but can integrate with your preferred meeting platform should this not be suitable for your organisation for whatever reason. 

We do not accept kickbacks and make no money from referring your employees to one solution over another. We give our advice based on our knowledge and expertise in the employee’s best interest. 

If the best course of action is to do nothing we will say so. The circumstances of your employees lead our consultations.

No. We do not sell other products or services through this benefit and gain nothing financially from our recommendations.

We don’t currently operate outside the UK but would love to discuss this further with you. Offering this outside of the UK is on our roadmap, so if you have some particular target countries, please let us know so that we can work towards meeting your requirements, and provide some timeline estimates.

Yes. Please introduce us to your benefits consultant or platform, or provide us with their contact details. We are open to streamlining the process for you and offering our benefit through your usual benefits platform.

Our benefit has been designed from the ground up with your employees’ privacy, confidentiality and data protection in mind. No personal data is shared outside ChargeWorks, and we only share information within our team on a need-to-know basis. We ensure that our data sub-processors are working to at least the same standards as us.

Sustainable employee benefits support ESG (Environmental, Social, and Governance) goals by encouraging environmentally responsible practices. For example, offering home energy efficiency consultations to employees reduces carbon footprints, promotes long-term savings, and demonstrates a company’s commitment to sustainability.

Green employee benefits are eco-friendly perks that businesses offer to support sustainability. These can include bike-to-work schemes, electric car schemes or energy efficiency consultations for employees’ homes. They not only align with ESG priorities but also improve employee satisfaction and retention.

Sustainable benefits attract and retain talent, especially as employees increasingly value environmental responsibility. Our 1-2-1 energy consultations employee benefits enhance a company’s reputation, reduce environmental impact, and align with ESG goals, making them a cost-effective way to support employee well-being and corporate social responsibility.

When employers sign up for our benefits package, their employees gain access to a personalised home energy consultation. During the session, experts assess energy use and recommend changes to reduce bills, improve comfort, and support a greener lifestyle.

Yes! Our services are designed to be flexible and scalable, making them accessible for businesses of all sizes, including small and medium enterprises as well as large corporations.